fry88 Privacy Policy —
Protection of Your Personal Information

fry88 ("we", "our", or "platform") provides online gaming and betting services in Bangladesh. This privacy policy has been prepared to fully inform you about the collection, processing, storage, and protection of all personal information related to your use of our website fry88.mom.

By using our platform, you agree to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team for any questions regarding your account.

We believe that privacy is a fundamental right. The entire fry88 infrastructure is built on this belief — ensuring that your information remains secure at all times and is never misused is our responsibility.

fry88 collects the following types of information from its users. This information may be provided directly by you or collected automatically through your use of the platform.

2.1 Directly Provided Information

• Identity Information: Your name, date of birth, and national ID or passport number (required for age verification).
• Contact Information: Email address, mobile number, and residential address.
• Account Information: Username and password (stored in encrypted form).
• Financial Information: Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer — stored to facilitate deposits and withdrawals.
• Communication Records: Details of your conversations with the support team via chat or email.

2.2 Automatically Collected Information

• Device Information: IP address, device type, operating system, and browser version.
• Usage Information: Details of how long you spent on each page, which games you played, and which bets you placed.
• Log Data: Server logs, session information, and error records.
• Cookie Data: Information collected through cookies placed on our website (described in detail below).

fry88 uses collected information for the following specific and lawful purposes:

• Account Management: To create, verify, and maintain your account.
• Age Verification: This platform is for users aged 21 and above only — identity information is used to confirm age.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Service: To provide 24/7 support for your complaints, questions, or issues.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To use analytical data to improve platform performance and user experience.
• Communication: To deliver important service updates, policy changes, or relevant information to you.
• Legal Compliance: To comply with applicable laws and regulations.

fry88 never sells your information to any third party or shares it with third parties for advertising purposes.

Our website uses cookies and similar tracking technologies. A cookie is a small text file stored in your browser that helps improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the basic functionality of the platform — maintaining login sessions, ensuring security, and saving language preferences. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyze how our platform is being used and support improvements to service quality.

4.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some important platform features from working correctly. Visit your browser's help section for more details on managing cookies.

fry88 follows a strict privacy policy. We never sell your personal information. However, in specific circumstances and for limited purposes, sharing information with certain trusted parties may be necessary:

• Payment Processors: Necessary information is shared to complete secure transactions via bKash, Nagad, Rocket, Upay, and banking institutions.
• Technology Service Providers: With contracted providers for technical services such as hosting, data storage, and cybersecurity.
• Legal Authorities: In cases involving valid court orders, regulatory body directives, or criminal investigations.
• Fraud Prevention: With relevant identity verification services to prevent fraud and money laundering.

Before sharing information in the above cases, we ensure that the relevant party meets our privacy protection standards and is bound by a contractual agreement.

fry88 has adopted industry-leading technical and organizational measures to protect your personal information:

6.1 Technical Security

• SSL Encryption: Our entire website is protected by 256-bit SSL/TLS encryption, which encrypts all data exchanged between the browser and server.
• Password Hashing: Your password is never stored directly — it is transformed using an advanced hashing algorithm.
• Firewall Protection: Advanced firewalls and intrusion detection systems remain active at all times.
• Encrypted Databases: Sensitive information is stored in encrypted databases and only authorized staff can access it.

6.2 Organizational Security

• Staff Training: All our staff receive regular training on privacy and data protection.
• Minimum Access Policy: Each staff member only has access to the information required for their specific role.
• Security Audits: System vulnerabilities are identified through regular security reviews and testing.
• Incident Response Plan: A clear plan is in place for a swift and effective response to any security breach.

fry88 retains your personal information for as long as it is necessary or legally required. Retention periods for specific types of information are as follows:

• Active Account Information: Retained for as long as the account remains active.
• Transaction Records: Financial transaction data is retained for the period required under applicable laws and regulations in Bangladesh.
• After Account Closure: Even after an account is closed, some information may be retained for a specified period for statutory reasons.
• Communication Records: Support chat and email history is retained for a specified period to ensure service quality.

After the defined retention period ends, data is securely deleted or anonymized by removing any identifying information.

As a fry88 user, you have the following rights, which we fully respect:

8.1 Right to Access Information

You have the right to know what personal information we hold about you. Upon request, we will provide this information within a reasonable time.

8.2 Right to Correct Information

If the information we hold is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings; for other cases, please contact our support team.

8.3 Right to Delete Information

In certain circumstances, you may request deletion of your personal information. However, it may be necessary for us to retain some data due to legal, regulatory, or contractual obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for specific purposes such as marketing communications. You may opt out of our promotional communications at any time.

8.5 Right to Data Portability

In certain circumstances, you may request your personal information in a structured, easily readable format.

To exercise any of the above rights, please contact our support team. We will process all requests in a timely and careful manner.

fry88 is for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step during registration.

If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. If you become aware of an account belonging to a minor, please notify our support team immediately.

fry88 may update this privacy policy from time to time. Changes may arise due to legal changes, technological improvements, or expansion of our services.

If any significant changes occur, we will notify you in the following ways:

• Through a clear notice on the website.
• By sending a notification to your registered email address.

Continued use of the platform after changes are made will be considered as your acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.